Frequently Asked Questions

The case is called Greene, et al v. Clean Rite Centers, LLC, et al., Index No. 820890/2025E.  The people who sued are called the Plaintiffs.  The Defendants are Clean Rite Centers, LLC and Laundromax New England, LLC. The Honorable Shawn T. Kelly. J.S.C., of the Supreme Court of the State of New York, County of Bronx, is overseeing this case.

Plaintiffs allege that by setting the reload amounts and laundry machine prices such that the Laundry Cards were guaranteed to have a remainder balance, and by allegedly failing to reveal the non-refundability of these remainder balances until after a customer has already committed to purchasing a Laundry Card, the remaining balances were unavailable to Laundry Card users and functioned as a hidden fee. Defendants deny these allegations because they allege that (a) zero-dollar balances are achievable through the purchase of laundry and non-laundry products and services in store, and (b) all relevant refund and card policies were, and continue to be, clearly displayed in each of Defendants’ stores.

The Settlement Class includes all persons who hold or held one or more of Defendants’ Laundry Cards that was acquired from March 29, 2018 to and through April 17, 2026.

The Laundromax Card Settlement will provide monetary relief to Settlement Class Members with valid claims. You may be entitled to receive a $3.00 cash payment per purchased Laundry Card you mail in, plus the remaining balance up to $5.00 (for a total of up to $8.00 per Laundry Card).  If you have, but did not purchase, a Laundry Card, you are nonetheless entitled to receive any remaining balance up to $5.00 for each Laundry Card you mail in.  Alternatively, if you do not mail in a Laundry Card, you may submit a claim for $2.00 with proof of purchase or of reloading a Laundry Card.

You must complete and submit a valid Claim Form by July 17, 2026.

You may submit a Claim Form either electronically, or, if you have a laundry card or cards to mail in, download a paper claim form, complete it and mail it with your laundry cards to:

Clean Rite & Laundromax Laundry Card Settlement
c/o Analytics Consulting LLC
PO Box 2010
Chanhassen, MN 55317-2010

All Claim Forms will be reviewed by the Settlement Administrator for completeness and validity. Additional information may be requested from any claimant.  If the required information is not provided in the time required, the claim will be considered invalid and will not be paid.

If you are a Class Member and you do nothing, you will give up  rights, including your right to start a lawsuit, continue a lawsuit, or be part of any other lawsuit against the Defendants and the Released Parties about the legal issues resolved by this Settlement. The Settlement is  more fully described in the Settlement Agreement available here. In addition, if you do nothing, you will not receive any monetary relief from this Settlement.

If your address changes after you submit your claim form, you can send an email to the Settlement Administrator, providing your name, claim number, old address, and new address, at laundromaxcardsettlement@noticeadministrator.com.

Or you can write to the Settlement Administrator at this address:

Clean Rite & Laundromax Laundry Card Settlement
c/o Analytics Consulting LLC
PO Box 2010
Chanhassen, MN 55317-2010

No, laundry cards will not be returned.

You can choose to receive your settlement payment by paper check, PayPal, or Venmo, by providing the relevant information when you file a claim form.

Mail your laundry card to this address:

Clean Rite & Laundromax Laundry Card Settlement
c/o Analytics Consulting LLC
PO Box 2010
Chanhassen, MN 55317-2010

Your laundry card will not be returned to you.

If you still have questions, you may call the Settlement Administrator at 855-919-1500 or email them at laundromaxcardsettlement@noticeadministrator.com.

More information is provided in the Settlement Agreement. The Settlement Agreement and other related documents are available here.

You may contact Class Counsel at the contact information provided here.

You can also write with questions to:

Clean Rite & Laundromax Laundry Card Settlement
c/o Analytics Consulting LLC
PO Box 2010
Chanhassen, MN 55317-2010